Curs Certified Data Center Operations Manager

Acest curs de instruire de cinci zile este dedicat sustinerii examenului Certified Data Center Operations Manager.

PRET DE LISTA
Contacteaza-ne
DURATA CURS
5 zile (40 ore)
CERTIFICARE CURS
Beingcert

Agenda cursului Certified Data Center Operations Manager

Module 1:

Lessons

  • Leadership norms and aspects
  • Setting up of competent and efficient operations team for facility management
  • Designating roles, skill metrics and responsibilities
  • Key Performance Objectives (KPO) and appraisals
  • Introducing strategies for job rotation, promotion, rewards and succession planning for growing and retaining talent
  • Trainings and assessments
  • Planning roster, scheduling and shift management

Module 2:

Lessons

  • Selection of vendor
  • Risk management and setting up of procedures for dealing with non‐compliance, public liability, legal, escalation and compliancy
  • Key points to be considered during an agreement with the vendor for services
  • Measuring and reporting performance

Module 3:

Lessons

  • Maintenance option for facilities
  • Key points to be considered for maintenance agreements
  • Warranty Risks
  • Aligning service reports along with the maintenance agreements
  • Considering tiered maintenance
  • Maintenance based on Preventive, Predictive, Condition and Reliability
  • Managing and determining spares to be kept on site

Module 4:

Lessons

  • Statutory and Industry regulations
  • Emergency Response Team and safety and security procedures
  • Procedures and requirements for Permit to Work (PTW)
  • Basic rules and regulations for Data Center
  • Convenient and comfortable workspace
  • Standard Operating Procedures (SOP’s) for power outage, bomb threats, fire etc

Module 5:

Lessons

  • Defining design limitations for data center
  • Defining the reporting and measuring norms
  • Aligning the Business SLA with the Vendor’s SLA
  • Detailing the chance management procedure for installation and re‐installation of new equipment
  • Managing reporting and escalation

Module 6:

Lessons

  • Laying guidelines from standards, ANSI/TIA 942/ ISO/IEC‐27001/02, SS 507
  • Designing Standard Operating Procedures for day to day activities like entry/exit control, access management, permit to work, delivery of goods, customer access etc.
  • Ensuring 24*7 vigilance and potent patrols routing
  • Management and reporting of security incidents
  • External threats, crisis/emergency situations handling

Module 7:

Lessons

  • ITSM/ITIL (IT service management) in Data Center
  • Requirements and Procedures for shift handover
  • Managing assets and keeping the inventory for hardware, software, spares, consumables etc.
  • Procedures for floor management and duties such as rack space allocations, management of installer
  • Analysis during pre‐installation for power, cooling, weight, EMF, fire protection and other influencing factors
  • Supervision of incoming equipment
  • Procedures for security, unpacking and inspection
  • Requirements and procedures for staging
  • Moving equipment to the computer room
  • Installation completion
  • Procedures for de‐installation/commissioning

Module 8:

Lessons

  • Detailing the design limits of the data center
  • Establishing thresholds for monitoring and reporting
  • Reviewing business and planning for future capacity
  • Establishing solutions for assisting in capacity planning like Computational Fluid Dynamics (CFD) and capacity and management solutions

Module 9:

Lessons

  • Analysis of ANSI/TIA‐942, ANSI/TIA‐606 requirements
  • Cabling and labeling specification based on ANSI/TIA‐606
  • Network cabling and in rack power
  • Requirements for labelling
  • Documentation for cabling/cable tray layout

Module 10:

Lessons

  • Different types of pollution found in data centers such as air particulates, H2S etc.
  • Checking for common causes of pollution in data centers
  • Regulations, standards and techniques for reducing and cleaning up of dust, pests and other types of pollution

Module 11:

Lessons

  • Requirements for monitoring of data center
  • Requirements for reporting and threshold setting
  • Requirements for notifications and escalations
  • 24hrs automated helpdesk ticketing systems
  • Management of incidents and customer complaints
  • Measurement of performance and monitoring requirements such as fuel, water consumption, PUE/DCIE etc.

Module 12:

Lessons

  • Standards for document management
  • Procedures for documents management process
  • Minimum and desired design documentation set
  • Documents for operational management

Module 13:

Lessons

  • Setting up of procedures and norms for life cycle management
  • Managing assets which include firmware and software
  • Service situations
  • Reviewing the triggers and their reporting
  • Test Life Cycle

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Standard de calitate

Conform insusi principiului de baza al Sistemului de management al calitatii, implementat de IT Learning, obiectivul nostru este satisfactia clientului. Pentru atingerea acestui obiectiv, evaluarea calitatii serviciilor livrate este esentiala.

In acest sens va incurajam sa folositi orice cale si metoda de comunicare (feedback la cald si la rece, testimonial scris, telefon, e-mail, blog, forum, retele sociale etc.), pentru a va exprima, nu atat satisfactia pentru calitatea serviciilor noastre, care reprezinta in fapt angajamentul nostru ferm, asumat prin contract, cat mai ales, daca este cazul, insatisfactia de orice fel privind prestatia noastra, care ne va ajuta sa imbunatatim standardul acestor servicii, in beneficiul dvs.

Inscriere / Facturare / Plata / “Money back guarantee”

  • Daca sunteti persoana fizica, sau grup de maxim 5 participanti din partea unei companii, va puteti inscrie doar in clasele noastre deschise, anuntate pe site la pagina “Calendar Cursuri Open
  • Rezervarea locului / locurilor in sala de curs Open se face telefonic (0787.692.238) sau prin e-mail la adresa office@itlearning.ro , in reply urmand sa primiti fisa de inscriere care trebuie completata de dvs. si retrimisa noua impreuna cu datele de facturare
  • Urmeaza emiterea facturii, pe care o veti primi tot pe e-mail, in baza careia urmeaza sa efectuati plata (transfer bancar sau depunere numerar in contul IT Learning) si sa ne trimiteti confirmarea aferenta
  • Veti primi la randul dvs. confirmarea noastra ferma ca sunteti inscris(a) la cursul respectiv, impreuna cu detaliile organizatorice (orarul cursului, coffee-break, pauza de pranz etc.)
  • Urmeaza livrarea cursului, iar la finalul acestuia completarea feedback-ului, conform formularului de evaluare , in baza caruia se poate invoca clauza “Money back guarantee”: “In cazul obtinerii unui nivel de satisfactie mai mic de 75 % , reflectat de formularul de feedback, garantam returnarea taxei de participare sau reluarea cursului fara nici un cost”.
  • Daca sunteti persoana juridica si doriti inscrierea unui grup de peste 5 participanti, vom formula o oferta personalizata cu discount de volum, exclusiv pentru compania dvs., conform specificatiilor primite telefonic, prin fax (0371.602.780) sau pe e-mail la adresa office@itlearning.ro
  • Dupa acceptarea ofertei (livrabile, costuri, agenda, perioada si locatia organizarii cursului) urmeaza etapa contractuala
  • Odata agreata forma finala a contractului de legal-ul partilor, urmeaza semnarea si livrarea efectiva a serviciilor convenite, a caror facturare si plata se va face numai dupa primirea feadback-urilor completate de absolventi la finalul instruirii si numai in virtutea clauzei “Money back guarantee”:”In cazul obtinerii unui nivel de satisfactie mai mic de 75 % , reflectat de formularului atasat , garantam renuntarea la contravaloarea instruirii sau reluarea cursului cu alt trainer, fara nici un cost aditional”)

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